This section contains practical information on most important aspects of life in Lublin which changed during the state of epidemics of coronavirus. From the 10th of March, due to unprecedented threat to public health resulting in global coronavirus (SARS-CoV-2) pandemic, serious changes and restrictions to everyday life have been introduced.
The novel coronavirus SARS-Cov-2 causes a disease called COVID-19. The most common symptoms are fever, cough, dyspnoea, muscle pain and fatigue.
Severe illness is reported in 15–20% of people on average. Death is reported in 2–3% of patients. These numbers are probably inflated, as many cases where people developed mild illness were not confirmed with laboratory tests.
The risk of developing severe illness and death is the highest in the case of the elderly, people with weakened immune systems and with pre-existing medical conditions, in particular chronic diseases.
The virus spreads through respiratory droplets. Currently, there is no vaccine for the novel coronavirus. You may use other methods to prevent infection, listed below. These methods are also used to prevent other diseases spreading through respiratory droplets, such as seasonal influenza (which peaks between January and March every year).
The largest number of confirmed cases of the novel coronavirus infections was reported in China (99%), mainly in Hubei Province. The virus then spread to other countries in Asia, Europe, Oceania and North America, where more people were infected (e.g. in Germany, France and Great Britain).
Wash your hands often with soap and water, and if that is not possible, use alcohol-based gels/sanitisers (at least 60% alcohol).
Why? Washing your hands using the above methods kills viruses that may be on your hands.
Apply appropriate protection when coughing or sneezing
When coughing and sneezing cover your mouth and nose with your bent elbow or a tissue – and dispose of the tissue immediately to a closed bin and wash your hands often using soap and water. If you do not have them at your disposal, use alcohol-based hand gels/sanitisers (at least 60% alcohol).
Why? Covering your mouth and nose while coughing and sneezing prevents germs and viruses from spreading. If you sneeze or cough into your hands, you might infect objects or people you touch.
Keep at least a one-metre distance between yourself and other people, especially those who are coughing, sneezing and have a fever.
Why? When someone infected with a virus that causes a respiratory disease, such as COVID-19, coughs or sneezes, they spray small droplets of saliva and mucus that may contain the virus. If you are too close, you risk breathing the virus in.
Why? Hands come to contact with many surfaces that may be contaminated with the virus. If you touch your eyes, nose or mouth with contaminated hands, you can transfer the virus from the surface to yourself.
If you have a fever, cough or difficulty breathing, seek medical help according to the information on this page.
Why? Respiratory symptoms accompanied by a fever may have many causes, be it viral (influenza viruses, adenoviruses, rhinoviruses, coronaviruses, parainfluenza viruses) or bacterial (Haemophilus influenzae, Bordetella pertussis, Chlamydia trachomatis, Mycoplasma).
If you have mild respiratory symptoms and you did not travel to China
If you have mild respiratory symptoms and you did not travel to China, remember to follow basic protective rules for coughing, sneezing and hand hygiene, and if possible, stay at home until you recover.
A suspected infection with SARS-Cov-2 is linked to:
We recommend reading the information published on the website of the Chief Sanitary Inspectorate, for example “Communication for travellers”, “Rules for treating individuals with suspected novel coronavirus 2019-nCoV infection MEDICAL” or “Rules for treating individuals with suspected novel coronavirus 2019-nCoV infection DURING AIR TRAVEL”.
Face masks are not recommended for healthy individuals to prevent the spread of SARS-Cov-2 although they do help others feel safe around you.
Wearing a mask that covers your mouth and nose may help reduce the spread of some respiratory diseases. However, using a mask alone is not guaranteed to stop infections and should be combined with using other preventive measures, including hand hygiene, protective rules for coughing and sneezing (see above) and avoiding close contact with other people (at least 1 metre distance). The World Health Organization recommends a reasonable use of masks.
Use a mask especially if you have respiratory symptoms (coughing or sneezing), have suspected SARS-Cov-2 infection with mild symptoms or are caring for someone with suspected SARS-Cov-2 infection.
Respiratory protection equipment should be CE-marked, certifying that it was properly designed, constructed and made from the right materials.
Information for people returning from north Italy, China, South Korea, Iran, Japan, Thailand, Vietnam, Singapore or Taiwan
If you have visited north Italy, China, South Korea, Iran, Japan, Thailand, Vietnam, Singapore or Taiwan in the last 14 days and you have noticed symptoms such as fever, cough, dyspnoea and breathing problems,
Source: Polish Ministry of Health
More information is also available here.
Since Friday, March 20, Poland has introduced oficially a state of epidemics. t enables appropriate state authorities to exercise new powers; The decision has been made to extend the closure of all educational institutions (schools, universities) until Easter (Apr 12). Persons remaining in quarantine will face 30 000 PLN fine if they break the rules of quarantine.
Other regulations in force:
Since March 25 new restrictions regarding movement of people have been introduced:
1. Restrictions of movement with three exceptions:
2. Maximum of 2 persons can gather at the same time. Exceptions are events in which family members or persons living together take part in.
3. Allowed number of persons in public transport will be half of sitting places in one mean of transportation. All of previously introduced restrictions are still in place.
As explained during the press conference, all the new restrictions are necessary to reduce the current phase of spreading coronavirus. The increase of coronavirus infections in Poland has been described as significant.
During the coronavirus pandemics, all persons with symptoms of cold or flu are requested to not show up at hospitals or medical facilities. Most health care providers have launched phone cunsultations – in order to get a prescription, get informed about symptoms and possible solutions etc. All these precautions are there to spare time and space of medical facilities for help to coronavirus victims as well as precautions to not cross-infect others with other type of viruses or bacteria.
E-prescriptions are to be facilitated. Your GP or a midwife is to supply you with an e-prescription following a telephone interview. In essence, an e-prescription is an electronic document that replaces a traditional paper prescription. You are sent your e-prescription in two ways:
How to fill an e-prescription?
You simply present the following to the pharmacist at the counter: your PESEL number and the 4-digit code sent to you via TEXT or you show a barcode on your smartphone. A barcode is to be found in a PDF file sent to you earlier on.
Most of the pharmacies are open. They all follow strict sanitary protocole, enabling entrance to maximum of 2 persons at once (rules may vary depending on the facility) and requesting other customers to form a line outside, respecting 1,5 – 2 meters distance between customers.
If you are not feeling well, have a fever, are coughing and have difficulties breathing and suspect it might be coronavirus… please stay calm and find out what to do.
If your symptoms are:
Please call the nearest sanitary inspectorate (in Lublin from Monday to Friday 7.00 – 18.00 and Saturday and Sunday 9.00 -18.00 the numbers are: 81 47 87 147, 81 47 87 113, 81 47 87 114, 81 47 87 129, 81 47 87 132, 81 47 87 133, 81 47 87 107, 81 47 87 120, 81 47 87 118, 81 47 87 141, 81 47 87 108, 81 47 87 110, 81 47 87 102; after 18.00: 607 244 860, 605 194 800), follow the advice of your GP (via phone)
Other symptoms of COVID-19 disease caused by coronavirus (SARS-CoV-19) may be:
If you have such symptoms:
If you had a contact with a person infected with coronavirus or sick, please IMMEDIATELY call the sanitary inspectorate (SANEPID) and notify them of your situation. You will be instructed what to do next.
If you have returned from abroad before March 15, that is before introducing mandatory quarantine for all travellers returning to Poland, and you are not in mandatory quarantine right now, experiencing no symptoms of disease, still make sure to monitor your health condition for 14 days. Check your fever status, pay attention to whether your’re coughing or not or if you have any difficulties breathing. Reduce contacts with others to minimum. Wear a mask. Remember, that you may be going through the disease without any symptoms and therefore be a threat to others!
If you notice any sign of disease, please call IMMEDIATELY to the sanitary inspectorate (SANEPID). Any patient manifesting signs of acute respiratory track infection (fever over 38oC together with caughing and breathlessness), together with epidemiologic criteria, should be directed to infectious diseases ward or observatory-infectious ward. If you observe any of the symptoms, using your own means of transportation go to the hospital. If you are not able to use your own transport, your GP or SANEPID can organize sanitary transportation for you.
If you have any questions or doubt, please consult National Health Fund (NFZ) hotline: 800 190 590.
Please use only verified sources of information, do not give into panic. Take care of yourself and your close ones.
According to Polish Law (art. 8 and 38.1.2 of „bill on preventing and counteracting of infections and infectious disesases among people” of December, 5, 2008 – Dz. U. 2019, poz. 1239) all costs of necessary tests and treatment related to coronavirus infection for those without insurance are covered by Polish state. This means you will not be charged with costs of tests and medical treatment for COVID-19 and other medical services related to COVID-19.
Times of social distancing are an enormous challenge for many people. Experiencing stress, fear and isolation can be extremely difficult. You will not hear many about it in the coronavirus epidemics context, but staying home and spending time together within 4 walls confinement can mean a drastic increase of conflicts, aggression or even violence.
The epidemic crisis causes a lot of tensions which for many people can only be reduced through violence. If the family already faced violent behaviour in the past, now – in times of isolation – the situation will very likely get aggravated.
Please pay attention to the signs. Empathy in times of pandemics is not only help in shopping, prescriptions pick up or walking dogs for elderly and those in quarantine. It is also being sensitive to signals that someone out there may be hurting. Please pay attention to loud noises, cries, signes of objects being thrown. Every year in Poland a few hundreds victims die of domestic violence. Lack of reaction in these difficult times may mean no chance for them.
Let’s react even though we are not absolutely sure – the police is there to verify it. It is better to do more than less.
If you have doubts, please call 112 (if something disturbing is happening at the moment) or Blue Help Line (Niebieska Linia) 800 120 002 (if you want to consult the entire situation). You can also get in touch with the Municipal Centre of Social Services and ask them to examine the situation. Or talk to your local police oficer. Also, please do remember of the Municipal Crisis Intervention Centre (Centrum Interwencji Kryzysowej w Lublinie). 24/7 helpline number is 733 588 900, there’s also one you can use Monday through Friday from 9.00 till 19.00: 733 588 600.
Offer help discretely. Together with a victim, come up with a signal to let you know that she or he is in danger and in need of police intervention or help in escaping.
Histories like this are happening around us. Only together we can stop them.
Schools, kindergartens, nurseries and universities are closed from 12 March to 10 April
Due to the spread of Coronavirus (Covid-19) in Poland, a decision has been made to suspend classes in schools, kindergartens, nurseries and universities. No classes will be held in both public and non-public institutions from 12 March to 10 April.
Schools were closed and students were asked to stay at homes following a temporary, limited operation of educational facilities due to preventing and combating SARS-CoV-2 infections and the spread of infectious disease caused by this virus. This will cease people from congregating within a limited space, like school or university classrooms for example. At the same time, Mayor of Lublin appeals to pupils, students and all residents of Lublin to stay home and avoid going out as much as possible.
Mayor of the City of Lublin requests Lublin residents to stay at homes until as much as possible and avoid going out unless it is really necessary.
In accordance with the recommendations of the Minister of National Education, published on the website of the Ministry of National Education, the break in the functioning of the school should not mean ‘learn-free’ days. Hence the request to take advantage of online learning opportunities, which are being provided gradually to all pupils and students. From March 25, the Ministry of National Education requires all teachers to go forward with school material using on-line tools and means. All parents and students should be provided with relevant information on how to join on-line classes and how to do expected homework tasks by school directors and / or specific teachers.
The City of Lublin has prepared 10 500 places for the upcoming school year. Additionally there are over 4 700 places in private kindergartens which are not run by the city. Elementary Schools will provide as many places as there will be new students in their districts.
Educational offer of the Municipality of Lublin includes 65 kindergartens with 8 726 places for the school year 2020/2021 and 27 Elementary Schools with around 1 400 places in kindergarten wards. Altogether the number of places for children in kindergartens is over 10 100. Additionally there are 378 places in kindergartens run by other institutions/companies than the Municipality.
The recruitment process is directed to children aged 3-6 years old (born between 2014-2017) who have not attended kindergartens run by the City so far. Children who have already started their education in a kindergarten may continue without taking part in the recruitment process again. Children who are 6 years old (born in 2014), who are obliged by law to undergo a one year long preschool preparatory year and have not attended any of the City facilities, should undergo this process as well.
The recruitment process will start on the basis of the application form submitted by parents between 1 and 10 of April. The application form can be found at Lubelski Portal Oświatowy in aplikacje dla rodziców/kandydatów and followed by elektroniczna rekrutacja do przedszkoli.
Due to the introduction of the epidemic state, for safety reasons, the form should be filled in and submitted only through the website. The printed and signed version of the form with all necessary attachments will have to be handed to the kindergarten of first choice staff within 7 work days after the education in Poland is resumed.
Parents are able to choose a maximum of 7 kindergartens which they indicate in the form in order from the most to the least preferred.
Recruitment process is dedicated to children living in Lublin only and it will consist of two stages:
Elementary schools - class 1
Applications to I class of Elementary School will be collected from 1-8 of April, 2020. The application forms can be found at Lubelski Portal Oświatowy in a tab: aplikacje dla rodziców/kandydatów followed by elektroniczna rekrutacja do szkół podstawowych.
Due to introduction of the state of epidemics in Poland, for security reasons, parents should only fill in the electronic version of the form. Next, the filled in form should be printed out, signed and handed to the school of first choice within 7 days since the education in school has been resumed. In an extraordinary situations, when parents are not able to submit the application form on-line (which is mostly the case of parents who do live in Lublin but are not registered in Lublin), please contact the district school of your child via e-mail or phone.
If you wish to send your child to a school outside of your district, the recruitment process will be held from 21 to 28 of April, 2020. More details can be found here.
Following Prime Minister's decision to cancel mass events from March 13, Mayor of Lublin decided to close the sports facilities, including swimming pools, e.g. Aqua Lublin. Furthermore, Mayor requested that all events in cultural institutions of the City of Lublin be cancelled. In a letter addressed to the directors of institutions, Mayor has recommended that all events planned in the City be cancelled by the other organizers. This also applies to social activities such as senior citizens' clubs and day care centres.
Many activities are being moved on-line. Cultural institutions and sport centres are doing their best to provide some sort of offer in a distant manner. Please visit Centrum Kultury or Galeria Labirynt websites to find out.
As of March 13, further restrictions have been introduced: aside from schools, universities, cultural and sports centres, bars, restaurants and shopping centres (shopping malls) are to remain closed until further notice. Within shopping centres only grocery stores, pharmacies, personal hygiene shops and laundry shops may be open. All of the outdoor municipal sports facilities (such as soccer fields, playgrounds, outdoor gyms - are not to be used until further notice). Outdoor activities such as walking, jogging, running or cycling, as of 24th of March, are only allowed for 2 persons maximum and in places where keeping social distance is possible.
All voivodeship offices have suspended direct client services. Applications to legalize your stay in Poland must be submitted through traditional mail. In order to avoid illegal stay, foreigners who are unable to leave Poland are requested to submit applications to extend visa or to be granted temporary stay permit due to circumstances requiring short stay in Poland.
Sending application through Polish Mail (Poczta Polska SA, which is the legal provider here) by the time your legal stay in Poland ends, guarantees that all legal requirements are met. Submitting application in due time means that your stay in Poland is legal – you do not need a stamp in your passport to prove it. Once direct client services are restored, you will be asked to show up in person.
Legalization of stay due to inability to leave Poland
Foreigners who, due to reasons independent of them, are unable to leave Polish territory, can apply to extend visa or a temporary permit to stay in Poland due to circumstances requiring short stay in Poland. Information on how to extend your visa and application forms can be found here: TUTAJ.
It is very important to file your application before your legal stay in Poland finishes. This way, during the time your case is being processed, you will be in Poland legally. Applications must be sent to the correct voivodeship office through Poczta Polska SA as a registered letter. You can also choose another mail services provider – choosing Poczta Polska makes sure your application is filed in due time.
Please follow further announcements on Urząd ds. Cudzoziemców website.
Lublin Voivodeship Office
During the coronavirus pandemic, all inquiries regarding visas and temporary residents cards for foreigners should be made by phone:
Residence cards will be handed to foreigners between 10.00 and 12.00, after making an appointment on the phone:
Applications for work permit can be submitted through: https://www.praca.gov.pl.
Helpline of the Municipal Crisis Intervention Centre (Centrum Interwencji Kryzysowej) is available 24/7 at: 733 588 900 and 733 588 600 (Monday to Friday, 7.00 – 19.00)
telephone advice service of psychologists and teachers/educators is made available at the courtesy of the Department of Health and Social Policy of the Marshal's Office of the Lubelskie Voivodeship, partnered with the Regional Centre for Social Policy in Lublin. If you want to use the service and speak to a psychologist, please call +48 81 478 12 34 from 9 a.m. to 2 p.m. Should you wish to contact a psychologist or an educator on duty from the Regional Centre for Social Policy, you are free to call at +48 81 528 76 19, +48 81 535 287 620 from 8 a.m. to 3 p.m.;
Volunteers Centre in Lublin (Centrum Wolontariatu) offers psychological support as well as help with taking care of children and shoppint. Solidarity Action description can be found here.
Where else can you get help if your mental state deteriorates?
Rule of Law Institute: integration and legalization counselling via email and phone, Monday to Friday from 9.00 to 14.00:
881 91 71 71 (Polish, Ukrainian and Russian)
884 006 774 (Polish and English)
Homo Faber Association: legal, antidiscrimination and civic counselling.
Videochat on Skype or Zoom (make an appointment on the phone or via email first): 602 430 868
Facebook messenger: Homo Faber
All Municipal offices have been closed to visitors, but they remain open and work as usual. Should you need to attend to any official business, we recommend that you arrange them either electronically or by phone. Please call or email, if you need anything. Mayor of Lublin, Mr Krzysztof Żuk, also suggests making payments through online banking. All preventive measures taken are aimed at limiting the spread of the virus. Mayor advises everyone to follow all recommendations of the sanitary and medical services.
Municipality of Lublin Information Desk for Foreigners
phone: +48 81 466 1009
Employees of the Municipal Social Services Centre in Lublin (MOPR) in cooperation with other municipal services, where quarantine of dependant persons (elderly and disabled) is applied, will buy and deliver all the necessary goods.
Currently, an identification of needs in this area is ongoing, therefore any information about persons who may need this kind of support, should be passed to the Municipal Social Services Centre in Lublin (Miejski Ośrodek Pomocy Rodzinie w Lublinie), telephone +48 81 466 53 30, 882 431094, e-mail: .
Should you need any help or assistance, please also refer to self-help groups operating within social media platforms such as Facebook. There is a nationwide group Widzialna ręka with Widzialna ręka – Lublin branch, as well as Widzialna ręka / Visible hand international section.
In times of coronavirus global pandemic and restrictions imposed on all residents of Poland,
it is recommended to use extreme precautions when using public transportation system.
In Lublin (and other Polish cities), the number of passengers on a bus should be no more than HALF OF SEATS available on the bus. This means that a bus driver may ask some passengers to leave and wait for another bus to come. No more than 19 persons are allowed on a bus at the same time. It is not possible to purchase a ticket from a driver anymore - they remain in a restricted area which no one should cross. Let’s protect each other!
Please comply with sanitary and security measures while on a bus: keep your distance from other passengers, use gloves for your own protection, for the safety of others it is advised to wear face masks as well.
SUSPEND YOUR TRAVELCARD
Municipal Transportation Management (ZTM) has announced a possibility to suspend your travelcard if because of the pandemics you have stopped using Lublin public transportation. The procedure is called TICKET STOP! (STOB BILET!) and means that if you have a travelcard purchased for a month or other periods of time, it is possible to suspend it. You can do it via a form available at www.ztm.lublin.eu where you need to indicate, aside from your name, number of your travelcard and time limits of suspension (from when to when). You also need to state that you will not be using the card in the indicated period. Your travelcard can be suspended until the end of its validity but for the period that is no longer than 10th of April 2020. It is not possible to suspend the ticket for the time before the form was submitted.
If you are a pupil or student, the suspension of your ticket will be from March, 12 - the day when schools and universities closed. For everyone else, suspension may start in any day since the day your motion is filed.
What is important, you can only suspend your ticket once. You can do that with travelcards with your own name on it that were issued for 30-, 60- and 90 days, for any ticket zone. You will not be reimbursed but you will be able to use your ticket in any other time by un-suspending it until the end of 2020.
After the epidemic threat is over and all services are resumed at passenger service points, you will be welcome to come and extend the validity of your ticket for the period it was suspended, at any given moment in 2020. It is not necessary to go back to using public buses immediately - you can decide to do that later.
ZTM may contact you to clarify or add information to the form you submitted.
It is possible that the period in which the suspension of travelcards is possible may be extended. It will be decided accordingly to the decisions made by thePolish government. Please follow information on this matter.
LUBLIN CITY BIKES
New season of Lublin City Bikes has started and as usual they are available for you whenever you need them. Please use gloves and disinfectants - keep yourself and others safe! Remember to use it in accordance with all the safety restrictions introduced by the Polish government in order to counteract the spread of coronavirus in Poland.
Polish Post (Poczta Polska) also introduced a number of changes due to coronavirus epidemics in Poland.
There are no scientific proofs that coronavirus SARS-CoV-2 can be transmitted on house pets or that it can be transmitted from pets to their owners. If you are a dog or cat owner, please read this article!
What to do with a dog or a cat during quarantine?
If you get sick or in mandatory SARS-CoV-2 quarantine, please do your best to have family or friends take care of your dog. If this is impossible, ask a neighbour or friend for help and do your best to take all necessary precautions - just like when you pick your delivery from the courier. In this case, it means the dog should already be “dressed” in their leash and collar and “handed” to a person that is about to walk it, avoiding direct contact as much as possible.
How to find someone to help you walk your dog when you cannot go out due to quarantine?
If you volunteer to help someone with their dog during quarantine, you need to:
If for any reason you have not managed to find someone to help you with your dog during the quarantine, please contact The Municipality:
Environmental Protection Department: +48 81 466 26 00
Worse case scenario, the dog will be temporarily placed in an animal shelter. For obvious reasons, as this involves tremendous stress for your friend, it is best to avoid this option.
Because of the coronavirus COVID-19 epidemic, many elderly persons and those whose immune system is weakened should not leave their houses. Please check if anyone near you needs your help and offer it to them. Be the person they can count on!
Here is an example of a message you can leave for your neighbours to let them know you are willing to help: “YOU CAN COUNT ON ME! Dear Neighbour, if you are afraid to leave because of coronavirus, please accept my help. I can do your shopping, take care of your prescriptions or walk your dog. Here’s how you can reach me (address or phone number):.....”. You can also download a Polish version of this message here.
First of all, please take care of yourself and do comply with all the restrictions. Stay clean (wash your hands, use disposable gloves and/or facial mask), keep social distance (remember! At least 1,5 - 2 meters), avoid unnecessary contacts (go to shops only when you really need it, do not meet with friends, do not wander around the city without a valid reason etc.), take good care of yourself (eat right, protect your mental health as much as possible) - do whatever it is in your power to avoid getting infected or transmitting the virus to others.
You can also contribute to the following amazing initiatives by Lublin residents and across Poland:
If you know of any other initiatives that are worth mentioning here, please do let us know: .
All restaurants, cafes and bars had to close due to the spread of coronavirus but only for customers to eat in. You can still take the food out or order them home!
And this option is highly recommended - order food or pick it up at the restaurant safely and help Lublin food companies survive this difficult time!
Which restaurant is open? You can check it here: https://lublin.eu/turystyka/lublin-smakow/restauracje/
If you haven’t found information you needed in our Coronavirus Practical Information service, please do not hesitate to ask us via e-mail: . We will do our best to answer as soon as possible and we will also (anonymously) publish questions and answers here.
Stay safe, stay healthy, stay strong and most of all #STAYHOME please!